After we have dispatched out your parcel to the courier company, we will not be responsible for your parcels.
If you have yet to receive your parcel within the estimated days, it may have been held back at the nearest post office after failed delivery attempts. You may call the courier company to track the last whereabouts of your parcel and personally retrieve it from the courier office.
Unclaimed parcels will be posted back to our warehouse and you will have to pay for the reshipping costs according to initial shipping cost.
For security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address which may delay your delivery.