FAQs – Gangsapura

Returns

Shipping

Do you deliver internationally?

For the time being, we only ship to Malaysia. We use J&T as our preferred courier locally. The duration is subject to custom clearance. Rates are not inclusive of customs duty and taxes, temporary import export charges, import taxes or other duties.

How long will it take to reach me?

How do I track my parcel?

I can't track my parcel!

Lost parcels.

After we have dispatched out your parcel to the courier company, we will not be responsible for your parcels.

If you have yet to receive your parcel within the estimated days, it may have been held back at the nearest post office after failed delivery attempts. You may call the courier company to track the last whereabouts of your parcel and personally retrieve it from the courier office.

Unclaimed parcels will be posted back to our warehouse and you will have to pay for the reshipping costs according to initial shipping cost.

For security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address which may delay your delivery.

Can I change/cancel my order after confirmation?

Gangsapura aims to process your order as soon as we get them and dispatch within 24 hours. No changes and cancellation allowed after payment is made. Kindly check all order details before check out.

How do I get refunded?

What is a store credit?

I have more questions!

Frequently Asked Questions (FAQs)

I’m shy. Can I book a private session instead of a group class?

Yes, we offer one-on-one private sessions. You can learn at your own pace in a more relaxed environment. Book a session here.

Can we book a private workshop for our company or team?

We’re a school looking for a gamelan program. Can you help?

Can I rent your studio just to jam with friends?

We already have gamelan instruments. Can we hire a Gangsapura tutor?

What types of classes do Gangsapura offer?

We offer a range of gamelan classes tailored to different age groups and learning preferences:

One-off classes (monthly) for adults and kids who want a taste of gamelan.
Kaki Gangsa – our subscription-based class for those looking to dive deeper into the gamelan world with regular sessions.
Special themed workshops, such as Contemporary Gamelan Exploration.

You can always check our Class Calendar for the latest schedule and offerings.

What is Kaki Gangsa?

What’s included in the adult one-off classes?

What’s the difference between Gamelan Kiddies and Cilik Gangsa?

Can I cancel a class I’ve signed up for?

Where and when are the classes held?

I’m a complete beginner. Can I still join?

Private Booking

Classes

Is Gangsapura only for Malays or people from Malaysia?

Not at all! Our community is beautifully diverse. We welcome everyone—locals and foreigners, artists and learners, young and old—who are curious about the art of Malay Gamelan.

Do you offer performances or live shows?

Can I buy gamelan instruments through you?

Where can I follow you online?